Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company6/26/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2558798
Date Received6/26/2017
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueProblem with a purchase shown on your statement
Sub-IssueCard was charged for something you did not purchase with the card
Consumer Complaint NarrativeOn XX/XX/XXXX, we received an email from Citibank stating that a suspicious charge made with our Citibank Costco Anywhere Visa at a XXXX store in XXXX, California had been declined. As soon as we saw the email, we immediately called Citibank customer serv
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateCA
Any comments on this complaint?

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