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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company2/9/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?Yes
Complaint Id2336986
Date Received2/9/2017
ProductStudent loan
Sub-ProductNon-federal student loan
IssueDealing with my lender or servicer
Sub-IssueHaving problems with customer service
Consumer Complaint NarrativeI have asked NAVIENT via the required forms to release my father as a cosigner. NAVIENT insists that they never receive my US Postal mail, even though I have certified it and have proof that they have indeed received it. This game has gone for over a year
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateMA
Zip Code021XX
Any comments on this complaint?

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