Charles Schwab Corporation, The - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Charles Schwab Corporation, The - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	4/13/2016
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	1878541
Date Received	I complained to Charles Schwab customer service by their online email. I received a response that basically stated that someone would call me. On XXXX/XXXX/2016 a male
Product	who did not give his name
Sub-Product	called me and claimed he had listen to the tape concerning the incident in question and said this was further verification for my identity
Issue	which is a lie. HE DID NOT LISTEN TO THE TAPE because he would have known that my identity had been verified and the female rep immediately pulled up my account information. This guy was raising his voice at me and justifying what this female customer ser
Sub-Issue	data mining
Consumer Complaint Narrative	in the guise of the verification of identity."
Company (To Which The Complaint Relates)	CHARLES SCHWAB CORPORATION, THE
State	NC
Zip Code	278XX