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Capital One Financial Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 10/19/2017 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 2706195 |
Date Received | 10/19/2017 |
Product | Credit card or prepaid card |
Sub-Product | General-purpose credit card or charge card |
Issue | Problem when making payments |
Sub-Issue | Problem during payment process |
Consumer Complaint Narrative | I have a checking account with a XXXX XXXX XXXX XXXX Bank : XXXX and I perform all my on-line bill pays EFTs through them. I have attempted to pay Capital One Bank XXXX XXXX XXXX months in a row. they send the payments back and charge me a late fee penalt |
Company (To Which The Complaint Relates) | CAPITAL ONE FINANCIAL CORPORATION |
State | OH |
Zip Code | 454XX |
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