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Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 2/13/2019 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 3150672 |
Date Received | As the consumer I was not made aware that the Hero Loan was not paid in full |
Product | I was under the impression as per the T & C of the refinance that the Hero Load was paid in full |
Sub-Product | which it was not. Ditech then sold my loan to a loan holder who I did not even make a payment to as they sold it to XXXX XXXX |
Issue | when I contact XXXX XXXX they informed me that they had nothing to do with this re-fi |
Sub-Issue | that I would have to contact Ditech |
Consumer Complaint Narrative | Ditech told me that there was nothing they could do about it. I have now requested a payoff amount from XXXX XXXX to find out what my current balance is on this loan that should have been paid off per the T & C of my re-fi by Ditech." |
Company Public Response | Company believes complaint is the result of an isolated error |
Company (To Which The Complaint Relates) | Ditech Financial LLC |
State | CA |
Zip Code | 945XX |
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