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Wells Fargo & Company - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 1/4/2019 |
Company Response To Consumer | Closed with monetary relief |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 3116238 |
Date Received | 1/4/2019 |
Product | Credit card or prepaid card |
Sub-Product | General-purpose credit card or charge card |
Issue | Advertising and marketing, including promotional offers |
Sub-Issue | Didn't receive advertised or promotional terms |
Consumer Complaint Narrative | I have a credit card through Wells Fargo that I had reported for fraudulent activity. The card was closed and another account was open ( as expected. ) However, I was never notified of the new account and it did not appear on my Wells Fargo account, there |
Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
Company (To Which The Complaint Relates) | WELLS FARGO & COMPANY |
State | WI |
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