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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

United Services Automobile Association - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsOlder American
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/31/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2495512
Date Received5/27/2017
ProductChecking or savings account
Sub-ProductOther banking product or service
IssueManaging an account
Sub-IssueProblem accessing account
Consumer Complaint NarrativeI have a checking and savings account wit h USAA Federal Savings B ank bank for many years in XXXX XXXX , TX. They recently shifted to added security at login. Supposedly, they send a security code to an email address and then you enter the code. This
Company Public ResponseCompany believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)UNITED SERVICES AUTOMOBILE ASSOCIATION
StateNY
Any comments on this complaint?

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