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Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 12/8/2016 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | No |
Complaint Id | 2242111 |
Date Received | 12/8/2016 |
Product | Student loan |
Sub-Product | Federal student loan servicing |
Issue | Dealing with my lender or servicer |
Sub-Issue | Received bad information about my loan |
Consumer Complaint Narrative | Navient provides inconsistent, and incorrect information associated with the income based repayment plan ( IBR ), refuses to accept documentation for the annual renewal of the IBR plan, and withholds correspondence in regards to IBR plan until after deadl |
Company (To Which The Complaint Relates) | Navient Solutions, LLC. |
State | NM |
Zip Code | 871XX |
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