Citizens Financial Group, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Citizens Financial Group, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	10/22/2018
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3053501
Date Received	As of XX/XX/XXXX
Product	Citizens has reimbursed me {$26000.00} in ACH payments and has an additional 14 ACH claims totaling {$6300.00} under review. I still have 8 fraudulent check claims totaling {$11000.00} that Citizens is denying reimbursing me for. You might be wondering wh
Sub-Product	we buried him in XX/XX/XXXX and we would have celebrated his XXXX birthday in XX/XX/XXXX. The fraud occurred within one year of his death and as dad 's sole caregiver for 5 years prior to his death
Issue	I was grief stricken and preoccupied with trying to settle his estate and look for a job. I also thought with all of Citizen 's promises about fraud protection ( XX/XX/XXXX is Fraud Prevention month at Citizens! )
Sub-Issue	loyalty advertisements and the fact that I had been with them since I bought my first home in the XXXX
Consumer Complaint Narrative	I was protected."
Company (To Which The Complaint Relates)	CITIZENS FINANCIAL GROUP, INC.
State	MA