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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Santander Consumer Usa Holdings Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company1/4/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3116949
Date Received1/4/2019
ProductVehicle loan or lease
Sub-ProductLoan
IssueProblems at the end of the loan or lease
Sub-IssueUnable to receive car title or other problem after the loan is paid off
Consumer Complaint Narrativeafter being lead to believe we had a verbal agreement with Santander Consumer USA Bank on the amount 0f XXXX in monies put on a account with XXXX XXXX for future monthly payments on the phone ; Santander Consumer USA repossessed my XXXX XXXX XXXX Vehicle
Company (To Which The Complaint Relates)SANTANDER CONSUMER USA HOLDINGS INC.
StateNY
Zip Code104XX
Any comments on this complaint?

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