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Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau
Consumer Consent Provided? | Consent provided |
---|---|
Complaint Submitted Via | Web |
Date Sent To Company | 2/13/2019 |
Company Response To Consumer | Closed with explanation |
Timely Response? | Yes |
Consumer Disputed? | N/A |
Complaint Id | 3151322 |
Date Received | 2/13/2019 |
Product | Mortgage |
Sub-Product | Conventional home mortgage |
Issue | Trouble during payment process |
Consumer Complaint Narrative | We paid off our loan with Ditech in the beginning of XXXX and had a balance in our escrow account which the Mortgage company said would be refunded to us within 30 days. Their system shows that a check was issued on XX/XX/XXXX but we haven't received it. |
Company Public Response | Company believes complaint represents an opportunity for improvement to better serve consumers |
Company (To Which The Complaint Relates) | Ditech Financial LLC |
State | TX |
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